Technical support is an integral part of Managed Services. Choice IT SA provide helpdesk support 24/7, which means you can report any problems as soon as they arise, even if it's outside of office hours. It's reassuring to know that you have help on hand day and night and can make a positive impact on downtime.
Your SLA will outline guaranteed response times, so you know that your issues will be responded to within a set period.
We provide centralized information and support management service to handle your company’s internal or external queries and operational problems about IT-related processes, policies, systems, and usage. Services include product support capabilities, elements of hardware and software support, logging of problems, and analysis; dispatch of service technicians or parts; training coordination; and other IT-related issues.
Whatever the nature of your IT infrastructure, from physical server hardware through to network infrastructure, our Managed Infrastructure solutions provide the support you need during your digital transformation.
We understand that many businesses still rely on legacy hardware. We also understand the need for physical infrastructure to be supported to the same high standard as cloud infrastructure. That's why our managed infrastructure services are the perfect solution for hybrid environments.
Choice IT SA’s Compute Infrastructure managed service delivers a comprehensive support capability for both your on-premises and cloud-based server infrastructures. Our Microsoft specialists are experienced in managing physical and cloud-based Windows server environments, ensuring patching is carried out, monitoring is in place, and server roles are optimised.
Our Managed Compute Infrastructure provides a rich and valuable skillset to our customers’ teams, preventing unplanned downtime, and reducing vulnerabilities through proactive server management.
Choice IT SA’s Microsoft focus and heritage mean our team are specialists in Microsoft technologies, managing server infrastructures, and delighting our customers every single day.
With Managed hosting, your systems and applications are deployed on cloud infrastructure, which removes the need for up-front spending on servers and equipment. Managed hosting gives you a flexible and versatile IT environment which can be scaled up or down easily. Additional resources can be added at any time, which makes it a great option for growing businesses. And because you are using a cloud datacentre, you are guaranteed the very best infrastructure and security. Managed hosting is also a great way of seamlessly extending your existing IT infrastructure if you have one in place.
While many businesses have adopted cloud infrastructure technologies to host critical services, we understand the need for physical network devices to remain supported, whether in your office, or in your data centre. Edge devices, Wi-Fi, and network switches are critical components of the modern workplace that enable the flexibility businesses need.
Choice IT SA’s Network Infrastructure managed service delivers enterprise-level support capabilities for your network devices, reducing unplanned downtime through proactive monitoring and incident reporting.
Our range of managed services are modular, allowing our customers to underpin internal team capabilities with specialist support from Choice IT SA’s team of experts.
Choice IT SA’s Server Roles managed service is designed to supplement our Managed Compute service by providing third line incident and service request capabilities for Windows server roles, including Active Directory, Exchange, SQL, SharePoint, and Dynamics CRM (Customer Relationship Management).
We understand businesses strive to deliver enterprise-levels of service across their IT environment, and that specialist skills are both hard to find, expensive, and difficult to maintain. That is why our Managed Server Roles service has been developed to provide reliable, and niche skills to underpin existing IT capabilities.
Managed network services take care of the key elements of your IT infrastructure and keep things running smoothly. Expert monitoring and well-configured switches, routers and firewalls can ease concerns round network security and free up internal resource to concentrate on projects that grow your business.
Having a Next Generation Firewall (NGFW) as part of your managed services gives your IT network protection against unauthorised access, intrusions, and data loss. They are effective for both large IT networks and SMEs.
Having a secure IT network is a top priority for most businesses, but it’s hard to strike the balance between securing data and giving staff the freedom and flexibility to work remotely. Security as a Service can help with this.
As part of managed services, we can secure devices to protect against data leaks and provide rights management as part of an identity and access management system. We monitor and protect your network and systems against malicious threats.
Not only does security as a service keep your network and data safe, it can also help with compliance, which is particularly important for public sector bodies and companies who store sensitive data.
Choice IT SA’s provides on-premises and outsourced monitoring and management of security devices and systems. Common services include managed firewall, intrusion detection, virtual private network, vulnerability scanning and anti-viral services. We use our high-availability security operation centre to provide 24/7 services designed to reduce the number of operational security personnel an enterprise needs to hire, train, and retain to maintain an acceptable security posture.
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